NicoLove Help Center
Welcome to the NicoLove Help Center. Find quick answers about orders, shipping, returns, product care and privacy.
π¦ Orders & Shipping
- Order processing: 1β3 business days
- Estimated delivery: 7β10 business days after shipment
- Free worldwide shipping on orders of $50 USD or more
- Tracking information is emailed after shipment
- Customs and import fees are covered by NicoLove unless clearly stated otherwise before purchase
β©οΈ Returns & Refunds
Eligible unopened products may be returned within 30 days of delivery.
Because our products are hygiene-sensitive, opened, used or unsealed intimate products cannot normally be returned. Damaged, defective or incorrect products must be reported within 7 days of delivery.
π Privacy & Discreet Delivery
All orders are shipped in plain outer packaging without explicit images or wording that reveals the contents.
NicoLove does not sell your personal information to third parties.
π§Ό Product Care & Safety
Always follow the instructions supplied with your product.
- Clean products before and after use
- Store them in a clean, dry location
- Do not immerse electrical products unless marked waterproof
- Check material compatibility before using lubricant
- Stop using a product if it causes pain or irritation
- Keep all products away from children
π³ Payments
Available payment methods are displayed securely at checkout. Prices and shipping charges will be shown before you complete payment.
Never send passwords or complete bank-card information by email or WhatsApp.
β Frequently Asked Questions
Find answers about delivery, discreet packaging, returns, product selection and care in our FAQ section.
View Frequently Asked Questions
π© Still Need Help?
Please include your order number when contacting us about an existing purchase.
Email: Kyglasses@outlook.com
WhatsApp: +86 157 2485 5529
We normally respond within 1β2 business days. All inquiries are handled privately and discreetly.