Refund policy

Return & Refund Policy

Last Updated: September 4, 2026

At NicoLove, your satisfaction and privacy are important to us. Because we sell intimate products, returns are subject to strict hygiene and safety requirements.

📦 Return Period

You may request a return within 14 days of receiving your order.

To qualify for a return, the product must be:

  • Unused, unworn and unwashed
  • In its original packaging
  • With all tags and hygiene seals intact
  • In resalable condition
  • Accompanied by proof of purchase

Please contact us before returning anything. Returns sent without prior approval may not be accepted.

🔒 Intimate and Hygiene-Sensitive Products

For health and hygiene reasons, intimate products cannot be returned once their packaging or hygiene seal has been opened.

This includes, but is not limited to:

  • Vibrators and electric massagers
  • Anal toys and plugs
  • Nipple clamps
  • BDSM restraints and accessories
  • Lingerie or bodysuits that have been worn
  • Any product that has come into contact with the body

These restrictions do not limit your rights if an item arrives defective, damaged or materially different from what you ordered.

⚠️ Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If an item is damaged, defective or incorrect, contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photos or video of the product and packaging

After verification, we may offer a replacement, refund or another appropriate solution. Approved return shipping costs for defective or incorrect products will be covered by NicoLove.

🚫 Non-Returnable Items

We cannot accept returns for:

  • Opened or used intimate products
  • Items with removed hygiene seals or tags
  • Products damaged through misuse
  • Gift cards
  • Personalized items
  • Products clearly marked “Final Sale”

🔄 Exchanges

We do not offer direct exchanges. If your return is approved, return the eligible item and place a new order for the replacement product.

💳 Refunds

Once your return is received and inspected, we will notify you of the result.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

Original shipping fees, express delivery fees, customs duties and taxes are non-refundable unless the item was defective, damaged or incorrectly supplied.

🚚 Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs. We recommend using a tracked shipping service.

Contact us for authorization and the correct return address. Do not return products to the address shown on the original parcel unless instructed to do so.

❌ Order Cancellations

Contact us as soon as possible if you need to cancel an order. We will try to accommodate your request, but cancellation cannot be guaranteed once the order has entered processing or has been shipped.

If an order cannot be shipped within the promised timeframe, we will notify you and provide any cancellation or refund options required by applicable law.

🌍 International Orders

Customers are responsible for customs duties, import taxes and local fees unless otherwise stated at checkout.

If an order is refused because duties or taxes were not paid, any refund will be processed only after the parcel is returned to us. Original shipping charges, return costs and customs expenses may be deducted from the refund.

Nothing in this policy limits any mandatory consumer rights available under the laws of your country or region. For example, eligible EU online purchases may carry withdrawal rights, while opened sealed goods may be excluded when they cannot be returned for hygiene reasons. EU consumer guidance

📩 Contact Us

To request a return or refund, contact:

NicoLove
Website: https://amorvelle.com/
Email: Kyglasses@outlook.com
WhatsApp: +86 157 2485 5529