Shipping policy

Shipping Policy

Last Updated: September 4, 2026

NicoLove ships worldwide and uses discreet packaging to protect your privacy.

📦 Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

During holidays, promotions or periods of high demand, processing may take slightly longer. Once your order has shipped, you will receive a confirmation email with available tracking information.

🚚 Delivery Time

Estimated delivery time is 7–10 business days after shipment.

This does not include the 1–3 business day processing period. Customs inspections, severe weather, carrier disruptions or remote destinations may occasionally cause delays.

🎁 Free Shipping

NicoLove offers free standard shipping worldwide on orders of $50 USD or more.

The $50 minimum is calculated after discounts.

For orders below $50 USD, the applicable shipping fee will be clearly displayed at checkout before payment.

🌍 International Shipping

We ship internationally, although delivery may not be available to every country or location.

Customers are responsible for confirming that ordered products may legally be imported, possessed and used in their country or region.

International parcels may be inspected by customs authorities. These inspections may occasionally affect delivery time.

🔒 Discreet Packaging

Orders are shipped in plain, discreet outer packaging without explicit product images, adult-oriented wording or branding that reveals the contents.

Customs documentation may contain product information when required by law.

📍 Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you need to change your address, contact us immediately. We cannot guarantee address changes after an order has entered processing or has been shipped.

Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer.

🔎 Order Tracking

Tracking information will be provided by email when available.

Tracking updates may take several business days to appear after dispatch. Some international carriers may provide limited tracking after the parcel enters the destination country.

📭 Delayed or Missing Orders

If your order has not arrived after the estimated delivery period, please contact us with your order number.

We will review the tracking information and contact the carrier when appropriate. Depending on the investigation, we may provide a replacement, refund or another reasonable solution.

✅ Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

Check your mailbox, entrance and other safe delivery locations.
Ask household members or neighbors.
Contact the local delivery carrier.
Contact NicoLove if the package remains missing.

We will assist with the carrier investigation. Any replacement or refund may depend on the investigation results and applicable consumer law.

⚠️ Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery and provide:

Your order number
Photographs of the outer packaging
A photograph of the shipping label
Photographs or video showing the damaged item

Please keep the product and original packaging until the claim has been resolved.

↩️ Refused or Returned Packages

If an order is refused, unclaimed or returned because of an incorrect address, any eligible refund will be processed after the parcel has been returned and inspected.

If NicoLove did not clearly state before checkout that the customer was responsible for customs charges, the customer will not be charged unexpected customs fees.

If customer-paid customs charges were clearly disclosed before purchase and the package is refused because those charges were not paid, return shipping and related costs may be deducted from the refund where permitted by law.