Frequently Asked Questions
Orders & Shipping
Where does NicoLove ship?
We ship worldwide, although certain products may be unavailable in locations with legal or carrier restrictions.
How long does delivery take?
Orders are generally processed within 1–3 business days. Estimated delivery time is 7–10 business days after shipment.
Customs inspections, weather or carrier disruptions may occasionally cause delays.
Do you offer free shipping?
Yes. We offer free standard worldwide shipping on orders of $50 USD or more after discounts.
For orders below $50 USD, the shipping fee will be displayed at checkout.
Will I have to pay customs duties or taxes?
Unless clearly stated otherwise on the product page or at checkout, NicoLove covers customs duties, import taxes, VAT and customs handling fees.
You will only be responsible for these charges when this is clearly disclosed before purchase.
Is the packaging discreet?
Yes. Orders are shipped in plain outer packaging without explicit product images, adult-oriented wording or branding that reveals the contents.
Customs documentation may contain legally required product information.
How can I track my order?
When your order ships, we will email you the available tracking information. Tracking updates may take several business days to appear.
Can I change or cancel my order?
Contact us as soon as possible. We will try to make the requested change, but we cannot guarantee changes or cancellations after an order has entered processing or shipped.
Returns & Product Issues
Can I return an item?
You may request a return within 30 days of delivery if the product is unused, unopened and in its original packaging with all tags and hygiene seals intact.
For health and hygiene reasons, opened or used intimate products cannot normally be returned.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and clear photos or video of the parcel, shipping label and product.
After verification, we may provide a replacement, refund or another appropriate solution.
Do you offer exchanges?
We do not currently offer direct exchanges. If your return is approved, you may return the eligible item and place a new order.
When will I receive my refund?
Approved refunds are sent to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional processing time.
Products & Care
Are NicoLove products intended for adults only?
Yes. You must be at least 18 years old, or the legal age of majority in your location, to browse or purchase from NicoLove.
Our products are intended exclusively for lawful use by consenting adults.
How do I choose the right product?
Review the product size, material, features and intensity settings shown on the product page. Beginners may prefer smaller products with adjustable intensity levels.
Contact us if you need discreet help choosing a suitable product.
How should intimate products be cleaned?
Follow the cleaning instructions supplied with the product. Unless stated otherwise, use warm water and a mild, fragrance-free cleanser, then allow the product to dry completely before storage.
Never immerse electrical products unless they are specifically marked as waterproof.
What type of lubricant should I use?
A water-based lubricant is generally compatible with most intimate products. Always check the product instructions before using silicone-based or oil-based lubricants, as they may damage certain materials.
Are all electric products waterproof?
No. Water resistance varies by product. Only immerse a product when the product page or instructions clearly state that it is fully waterproof.
Privacy & Support
Is my personal information protected?
We use your information to process orders, provide support and operate our store. NicoLove does not sell personal information to third parties.
Necessary information may be shared with Shopify, payment providers, delivery companies and other service providers as explained in our Privacy Policy TarrgetNew Bots.
How can I contact NicoLove?
Email: Kyglasses@outlook.com
WhatsApp: +86 157 2485 5529
We normally respond within 1–2 business days.